Help & FAQ

How to book

1. Choose where you're leaving from, where you're going, the date and the number of passengers, then tap Search.
2. Pick a departure and tap Select.
3. Fill in your contact details and every passenger's full name, then tap Book now.
4. You get a booking code (TT-…). Save it — you'll need it with your email.

How to pay

• After booking, the confirmation page shows how to pay for your booking.
• If you pay with our team on WhatsApp, they reply in the chat with the payment details. The amount is always the total shown on your booking.
• We never ask for card or bank details by WhatsApp, chat or email.

Confirmation

• After your payment arrives, your booking shows “Payment received — confirming with the boat”.
• We check availability with the boat operator. When they confirm, your booking becomes “Confirmed”.
• Check the status any time on the Check booking page with your booking code and email.

Refunds

• If the boat isn't available or the trip is cancelled, you get a full refund of what you paid.
• Your booking shows “Not available — refund in progress” and then “Refunded” with the amount and date.

Times

• All times are local time in the Togean Islands, WITA (UTC+8).

Contact

• The quickest way to reach us is the WhatsApp chat you started when paying.
• Haven't paid yet? Open your booking on the Check booking page to see how to pay.